WARRANTY POLICY

• Warranty Terms
  • Indicates the Product’s Warranty Duration (e.g. 1 year, 6 months, 1 month, etc.)
  • Limited local warranty coverage applies for all products classification except stated
• Types of Defective Product
  • Dead/Defective upon opening (e.g. no power, not charging, etc.)
  • Defective/Faulty/Malfunction after purchase
    • Defective/Faulty within 7 days of purchase
    • Defective/Faulty beyond 7 days of purchase, and is within products warranty duration
• Conditions
  • The limited Warranty does not apply to any;
    • Damage due to acts of nature or God and civil disturbances, for example, typhoons, flood, fire, earthquake, war, riot, rally or other external causes
    • Negligence
    • Alterations or modifications to any part of the Product or normal wear and tear of the Product;
    • Damage caused by accident, abuse or misuse
    • Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Authorized Service Center
    • In the scenario of the buyer's change of mind, buyer shall get our consent prior to the return request and buyer will bear the return shipping fee.
    • To obtain warranty claim and service, you must deliver the Product, in its original packaging with complete accessories, to the address specified and/or to our store branches.
    • Us and Authorized Service Centers will require the customer to furnish proof of purchase details with intact and clear IMEI or Serial No. of the Product (if units). It is also the buyer’s responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and us we will not be responsible for any such damage or loss.
    • For Void / Out of warranty units, we will not be responsible for any additional problem that may occur during the repair, especially for physical and liquid damage. All the related costs incidental and incurred thereto (without limitation to spare parts cost, maintenance cost, delivery, etc.) shall be borne by the Buyer.
• Notes
  • The date in the invoice is considered as the first day of warranty claim.
  • Keep the sales invoice for warranty claims.
  • Always refer to the warranty indicated in the product’s description, not what’s in the box of the product upon purchase.

RETURN AND REFUND POLICY

• Application for Returns/Refunds

• Buyer may return the purchased items (“Item”) and/or refund in the following circumstances:

  • If product is defective/damaged/malfunctioning upon opening, and is within the warranty duration
  • Product delivered does not match the order (e.g. wrong color, model, etc.)

• Invalid Reasons for Returns/Refunds

  • Out of Warranty
  • Wear and Tear (Physical Damage)
  • Incomplete Package

• Condition of Returning Item

• Buyer should ensure that the Item, including complimentary items such as accessories that comes with the Item, must be returned.

  • How to Return the Item
    • Get in touch with our support team via our contact numbers or email us at sales@virtual-station.net with the following details:
      • Name
      • Ordered Item
      • Date Purchased as indicated in the sales invoice
      • Technical Concern (if defective)
      • Photo(s)/Video of the item (for units (e.g. smartphone, tablet, console, etc.) ensure that the Serial or IMEI is visible)
      • Photo of Invoice
    • Packing guidelines for warranty returns
      • Wrap the item in bubble wrap
      • Place item inside the box or shipping pouch
      • Include all contents
      • Include the Sales Invoice
      • Properly labeled (e.g. your name and address, our return address, etc.)
  • Validation of Return
    • 3-5 business days to process inspection after we received the returned item.
    • Time frame may increase if the defective/faulty item have to go through for further testing/inspection.
    • If upon inspection we do not see any problems with the product delivered, we will ship the item back to you after 3–5 business days
• Liability of Product Return Shipping Fee
  • In the scenario of an unforeseen error from our end (i.e. - wrong product delivered to the buyer), we will bear buyer's return shipping fee.
  • In the scenario of the buyer's change of mind, buyer shall get our consent prior to the return request and buyer will bear the return shipping fee.
• Refund
  • Buyer will only be refunded after the returned item passed the inspection and/or proven defective/faulty.
  • Note that some banks and credit card providers may take up to 45 days to process and/or credit the amount to your card.
  • Orders paid by cash will be credited to Buyer’s preferred bank account, and may take up 3-7 business days.
  • We do not refund transactions in cash, the refund will be made to Buyer’s preferred bank account, and may take up 3-7 business days.